The App
Frequently Asked Questions
Clear answers for trade professionals using the Bichachi App.
What is the Bichachi App?
The Bichachi App is a mobile-optimized web platform that provides trade professionals with access to live Bichachi inventory — including diamonds, matched pairs, layouts, and jewelry.
Who is the app designed for?
The app is designed for professional clients working with Bichachi — including wholesale buyers, manufacturers, and partners who coordinate directly with a Bichachi sales office.
Is pricing shown in the app?
No. The app focuses on inventory visibility and selection. Pricing and commercial terms are handled directly with your Bichachi representative.
What can I browse in the app?
Depending on your access level, you can browse pre-matched pairs curated by our team, layouts, and jewelry listings.
Are the items shown live and available?
Yes. The app reflects live inventory availability. All items shown are current and managed through Bichachi’s internal inventory systems.
Can I place orders or transactions through the app?
No. The app is not a transaction platform. All holds, memos, and orders are coordinated directly with your Bichachi representative.
How do I share items I’m interested in?
Each listing can be shared via text message, email, or WhatsApp. Shared links include parcel details and, when available, product images — making coordination fast and clear.
Does the app include photos and visuals?
Yes. Listings include visuals when available, and imagery coverage continues to expand as inventory is photographed.
Do I need to download anything?
No. The Bichachi App is a mobile-optimized web app and works directly in your browser on desktop or mobile.
How do I get access to the app?
Access is provided through your Bichachi sales office. If you are not yet set up, you can request access through the contact page.
Is there in-app messaging?
No. Communication is handled directly between you and your representative using your preferred channel.
Why was the app built?
The app was built to centralize inventory visibility, reduce friction in selection, and support faster, clearer coordination between professionals and Bichachi sales offices.
Still have questions? Contact your local Bichachi office or request access through the contact page.